FAQs

What is The Sunshine Society?

 

We are a bi-monthly subscription box service for women who love all things tropical. Each delivery month, we send you your uniquely cultivated “island in a box” to bring sunshine into your life, wherever you are in the world. Boxes feature unique themes, varying tropical destinations, and a connection to the fascinating women who call them home.

To learn more, visit our About page.

 

How does it work?

The Sunshine Society is a monthly recurring subscription box service for island-loving women. You subscribe and each month we send you your “island in a box” filled with tropical treats. Your Sunshine Society box subscription renews automatically on a monthly basis.

To learn more, visit the How it Works page.

How much does it cost?

 

The Sunshine Society sends you a new “island in a box” once ever other month. The cost is $45 per delivery (an average retail value of $70+ in every box!).

Join today!

 

What's inside the monthly Sunshine Society box?

Each month, you’ll receive 4 – 6 hand-selected island gifts (an average value of $70+ retail per package!). Each box is centered around a specific tropical theme, featuring an island and an interesting woman who calls it home. You’ll get a constantly evolving variety of beach life gifts, custom accessories by island artisans, and many more treats from the tropics.

Join today for just $45 per month!

 

How do I sign-up?

Signing up is easy! If the box is a well-deserved treat for you, click here.

If you’d like to give a Sunshine Society Box as a surprise gift to a fellow sunny soul, click here.

How does billing work?

 We’re a bi-monthly subscription which means, when you sign-up (unless you’re pre-paying a specific gift amount), you will be billed every other month on the 12th, in advance of your next shipment. Shipments go out every other month, usually around the 4th or the 6th.

Orders will show on your My Account page as “Processing” until the shipment is complete, then you will receive an email that the order is “Complete” each month when your Sunshine Society Box ships. When you are billed for your next delivery, you will receive an email letting you know your subscription has been renewed automatically for the delivery month.

 

What is this month's deadline?

We generally ship around the 4th of the month.

The cut off for each month is at 11:59pm on the 29th of the prior month. Therefore, an order for a currently featured month can be placed from the 30th of one month through the 29th of the following to receive the upcoming delivery. For example:

To receive November’s Sunshine Society Box, orders must be placed between September 30th – October 29th. November’s Sunshine Society Box will then be mailed on November 4th.

October 30 – November 29 = December’s Sunshine Society Box

November 30 – December 29 = January’s Sunshine Society Box

December 30 – January 29 = February’s Sunshine Society Box

If you’d like more clarification or to know if you’ve made this month’s deadline, feel free to email us at orders@thesunshinesociety.com.

Where & how do you ship?

The Sunshine Society ships via USPS First Class Mail, which is delivered to all US states (including Alaska & Hawaii), territories, and APO addresses. APO addresses should allow up to 7 days additional delivery time. We also ship to the British Virgin Islands and Canada for the same low rates as that of the US. Canadian addresses should allow an additional 7-10 days delivery time.

We are pleased to offer all of our subscription box shipping to the above locations for a flat rate of $10 per package. Retail items from The Sunshine Shop must be shipped separately from the monthly Sunshine Society Box and all qualify for FREE shipping to the above addresses.

We also offer international shipping to select locations for an additional shipping fee.

If you don’t see your country listed, we’re sorry but international shipping is not available to that destination at this time.

How do I add a gift message?

If you’re giving The Sunshine Society Box as a gift, you may include a gift message at checkout. Simply type your message into the “Additional Information” note box (don’t forget to include who it’s for and who it’s from) and we’ll be sure to include your note on one of our signature Sunshine Society cards.

Do you take phone orders?

Sorry, but we do not offer phone support (coconut or otherwise) at this time. We’re a small team and email support helps us to respond as quickly as possible. Online ordering keeps your info secure. If you have questions, please drop us a line at info@thesunshinesociety.com and we’ll get back to you ASAP.

How can I cancel my subscription?

 

While our sunny hearts will break just a little bit should you choose to leave us, you’re welcome to cancel your subscription at any time by emailing us at casey@thesunshinesociety.com.

Please note that cancellations made after your renewal fee has been charged on the 12th of the month before delivery are committed to the coming month’s box. You will then receive that as your last monthly box and will not be charged any more renewal fees.

Please also note that due to the discounted, prepaid nature of our 3 and 6 month gift subscription packages, they are non-refundable. Customers wishing to discontinue receiving the remainder of their shipments are welcome to share the sunshine and transfer them to a fellow sunny soul without fee.

 

How do I receive a refund?

 

If you would like to receive a refund, you must request it prior to the 12th of the pre-delivery month (your monthly renewal date). Unfortunately, we are unable to provide refunds for Sunshine Society boxes after the 12th each pre-delivery month. Cancellations received after the 12th of the month will receive the coming box as your last shipment and you will not be charged for any further deliveries.

If you have missing items or the package is damaged, we’ll be happy to help you out, just shoot us an email to casey@thesunshinesociety.com. Your complete satisfaction is important to us!

 

I would like to place my products in your boxes. How do I do that?

Awesome! Send a message to casey@thesunshinesociety.com and let’s chat.

I'm a blogger! Can I review a box?

If you’re interested in reviewing our Sunshine Society Box, please shoot us an email to info@thesunshinesociety.com. Be sure to include the links to your website and your social media accounts, your total number of followers/subscribers, and your average daily visitors to your site. Thanks for thinking of us – we look forward to collaborating with you!

Who designed your logo and graphics?

We love supporting fellow female entrepreneurs and these are two fabulous ones:

Fianna of She’s an Island designed our logo and sun graphic.

Maygan of Montz Design created much of the typeface you see throughout the site.

Both women are a pleasure to work with and we highly recommend them!

I have more questions - how do I contact you?

Feel free to send us an email to info@thesunshinesociety.com. We work to get back to you as soon as possible. Our current response time is within 1 – 2 business days (Monday – Friday).

Have a question?

Our tropical team is available M-F.
We make it our priority to get you a
response within 1-2 business days.

Email us anytime at
info@thesunshinesociety.com

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